The reports that the customers will see in the NMS website will only be for indicative purposes and shall not be used for any other purposes like SLA claim etc. It is also clarified that the claim shall be based upon the actual trouble ticket booked by the customer.

Privacy Policy and Disclaimers

Tata Communications respects the privacy and security of its users. The goal of Tata Communications is to provide Tata Communications user’s a personalized Internet experience that delivers the data, information, resources, and services that are most relevant and helpful to them. In order to achieve this goal, Tata Communications sometimes collects information during users’ visits to understand what differentiates users from each of the millions of other users.
In order to demonstrate Tata Communications’s commitment to users’ privacy, Tata Communications has prepared this statement disclosing the privacy practices for the entire Tata Communications site. Additional terms and conditions, if any, regarding the collection and use of user’s information may also be provided to user before user signs up for a particular service. Here, users will learn what personally identifiable information of users is collected, how and when Tata Communications might use user’s information, how Tata Communications protects user’s information, who has access to user’s information, and how user can correct any inaccuracies in the information.

What Information is collected:

Tata Communications collects certain information from and about its users in three ways – directly from the user, from Tata Communications’s Web server logs, and with cookies.

User-Supplied Information: When a user sign up for a service, such as free Web Sites, or free e-mail services, Tata Communications may ask the user for their name, e-mail address, and some other personal information. The more accurate information a user volunteers, the better Tata Communications is able to customize user’s Tata Communications experience.

Server Log Information: When a user visits an Internet Web site, user discloses certain information about them, such as user’s Internet [Protocol] (IP) address, the time of users visit, and the referring location. Tata Communications, like many other sites, records this basic information about visits to its site.

Cookies: In order to offer and provide a customized, personal service, Tata Communications may use cookies to store and help track user’s information. For example, Tata Communications may use cookies to help remind them who users are and to deliver content and services based on user’s account information. In addition, third party advertising networks may issue cookies when serving advertisements.
Cookies are simply pieces of information that are sent to user’s browser from a Web server and stored on user’s computer’s hard drive. The use of cookies is relatively standard and user will likely find them used on most other major Web sites. Most browsers are initially set up to accept cookies. If a user prefers, such user may reset their browser either to notify them when they receive a cookie, or to refuse to accept cookies. A user should understand that certain areas of many sites may not function properly if they set their browser to not accept cookies or if user rejects a cookie.
A User should remember that whenever they voluntarily disclose personal information online, such as on message boards, through e-mail, discussion groups, or in chat areas, their information can be collected and used by others. Although Tata Communications tries to protect user’s personal information, Tata Communications cannot ensure or warrant the security of any information user transmits to Tata Communications and user do so at their own risk. Users are also solely responsible for maintaining the secrecy of any passwords they set up and/or any account information.

How and when information is used:

Tata Communications may use information in different ways, depending on the type of information:

User-supplied information: This information is used for purposes such as personalization and verification.

Web Server Logs: This information helps Tata Communications identify which areas of their site are of interest to their visitors. Tata Communications also collects the Internet [Protocol] (IP) addresses of its visitors for the purposes of system administration and to report aggregate information to Tata Communications’s advertisers.

Cookies: Tata Communications use "cookies" to let users use Tata Communications’s services more easily and to let Tata Communications keep track of certain statistical information that helps Tata Communications improve their site. Cookies allow Tata Communications to save passwords and preferences for user so that user won't have to re-enter them the next time user visit.

How Tata Communications Protects User information:

The privacy and protection of user’s personal information is vitally important to us. Tata Communications does not make personal information available to any third parties without user’s permission. Any User statistics that Tata Communications may provide to prospective advertisers or partners regarding user’s Tata Communications usage are provided in the aggregate only and do not include any personally identifiable information about any individual user.
User’s access to some services and content is password protected. Tata Communications recommends that user does not divulge the password to anyone. Tata Communications will never ask any user for the password in an unsolicited phone call or in an unsolicited email. User should not disclose the Username / log-in id and/or password to others. In addition, if applicable, the user should remember to sign out of their Tata Communications account or service at the end of each session. The User may also wish to close their browser window when they have finished their work. This is to ensure that others cannot access user’s personal information and correspondence if user shares a computer with someone else or are using a computer in a public place like a library or Internet café.
Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. Accordingly, despite Tata Communications’ best endeavours to protect users personal information, Tata Communications cannot ensure or warrant the security of any information a user transmits to Tata Communications, or to or from Tata Communications online products or services. The Users transmit all such information at their own risk. However, once Tata Communications receives users’ transmission, Tata Communications shall make its best endeavours to ensure its security on their systems.

Who has access to the information:

Except as described below, Tata Communications will not willfully disclose any individually identifiable information about its users to any third party without first receiving a user’s permission. Tata Communications may disclose personal information when they believe in good faith that the law requires it or to protect the rights or property of Tata Communications.
When users are at the Tata Communications site and asked for personal information, Users share that information with Tata Communications alone, unless the service is offered in conjunction with another party. In order to provide co-branded services to Users, it is necessary for Tata Communications to share user’s personal information with the organization offering the co-branded service. If users do not want their data to be shared, user can choose not to allow the transfer of data by not using that particular service. If Users choose to share their data with a provider of a co-branded service, users should understand that those providers may have separate privacy and data collection practices. Tata Communications has no control over and accepts no liability for these independent practices. Each provider should provide more information regarding its privacy and/or use policies.

How to correct inaccuracies :

If a user create a Free Web Site or use another Tata Communications service, Tata Communications may send such user a confirmation e-mail confirming their new account and/or service. The message will be sent to the address that user has supplied to Tata Communications and will describe ways for user to change or delete the account information provided. The User should remember to keep the confirmation e-mail as it will also contain information that will help user in case User runs into problems accessing Tata Communications services.

Disclaimer of Liability

The information, software, products, and services included in or available through the Tata Communications services may include inaccuracies or typographical errors.
Information or data published on this website and advice received via Tata Communications services should not be relied upon for personal, medical, legal or financial decisions and users should consult an appropriate professional for specific advice tailored to user’s situation.
Tata Communications or its respective suppliers make no representations whatsoever about the suitability, reliability, availability, timeliness, absence of viruses or other harmful components and sufficiency or accuracy of the information, software, products, services and related graphics contained in the services for any purpose. All such information, software, products, services and related graphics are provided "as is" basis without warranty of any kind. Tata Communications hereby disclaims all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, workmanlike effort, title and non-infringement.

External Links Disclaimer

This website may contain links to other web sites operated by third parties ("linked sites"). The material contained on these web pages is general information and is not intended to be advice on any particular matter. Users therefore acknowledge that, when they click on a link to visit a linked site, a frame may appear that contains the Tata Communications logo, advertisements and/or other content selected by Tata Communications. Users acknowledge that Tata Communications is neither endorses nor is affiliated with the linked site and is not responsible for any content of any linked site or any link contained in a linked site, or any changes or updates to such sites. Users also acknowledge that Tata Communications is providing these links to them only as a convenience.

Disclaimer of Endorsement:

Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favoring by Tata Communications. The views and opinions expressed herein do not necessarily state or reflect those of Tata Communications, and shall not be used for advertising or product endorsement purposes.
Users also specifically agree that Tata Communications shall not be responsible for unauthorized access to or alteration of their transmissions or data, any material or data sent or received or not sent or received, or any transactions entered into through the Tata Communications service. Users specifically agree that Tata Communications is not responsible or liable for any threatening, defamatory, obscene, offensive or illegal content or conduct of any other party or any infringement of another's rights, including intellectual property rights. Users specifically agree that Tata Communications is not responsible for any content sent using and/or included in the Tata Communications service by any third party.
In no event shall Tata Communications or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the sites through the Tata Communications services, with the delay or inability to use the Tata Communications services or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the various sites accessed through Tata Communications services, or otherwise arising out of the use of the Tata Communications services, whether based on contract, tort, negligence, strict liability or otherwise, even if Tata Communications or any of its suppliers has been advised of the possibility of damages. Tata Communications does not endorse in anyway any advertisers/ contents of advertisers on its web page. Users should therefore verify the veracity of all information on their own before undertaking reliance and acting thereupon. Tata Communications shall not be responsible nor liable for any direct, indirect consequential or remote damages arising on account of users relying on the contents of the advertisement.
Use of the Tata Communications services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation, this paragraph.

Indemnity Disclaimer

Users shall not transmit /publish or cause so to be done on Tata Communications website on any linked site any material which is lascivious as appeals to the prurient interest or if its affect is such as to tend to deprave and corrupt persons who are likely to read, see or hear the matter contained or embodied in it.
Users agree to indemnify and hold Tata Communications, its subsidiaries, affiliates, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of user’s use of or conduct on the Tata Communications services. Tata Communications reserves the right to disclose any personal information about the new or use of the Tata Communications services, including its contents, without user’s prior permission if Tata Communications has a good faith belief that such action is necessary to: (1) conform to applicable legal requirements or comply with due process of law; (2) protect and defend the rights or property of Tata Communications or its affiliated companies.


All content related to Tata Communications’s corporate and business activities included on Tata Communications’s site, such as text, graphics, logos, button icons, images, audio clips and software, is the exclusive property of Tata Communications and is protected by applicable legislations concerning protection and preservation of intellectual property rights and international treaties relating thereto. The compilation (meaning the collection, arrangement and assembly) of all content on this site is also the exclusive property of Tata Communications and is protected by applicable laws as stated above. All software used on this site is the property Tata Communications or its software suppliers and protected by Indian and international copyright laws. The content and software on this site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.


Tata Communications and the Tata Communications logo are trademarks of Tata Communications in India. All Tata Communications graphics, logos and service names are trademarks of Tata Communications. Tata Communications’ trademarks may not be used in connection with any product or service that is not Tata Communications, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Tata Communications.


User’s right to access Tata Communications website is not transferable. Any password, right or access given to User to obtain information or documents is not transferable.

Applicable Law

This site is created and controlled by Tata Communications in Mumbai (India); as such the laws of India shall apply; courts in Mumbai only shall have jurisdiction in respect of all the terms, conditions and disclaimers. Tata Communications reserves the right to make changes to the site and the terms, conditions and disclaimers.

Copyright © 2008 Tata Communications, Ltd. All Rights Reserved. Disclaimer